Safe and secure Payment

Payment Safe & Secure

IMPORTANT NEWS : Sogenactif platform (Société Générale) that we use has just reinforced its security protocol for an even safer payment : thus, if you have difficulties with the display of the payment page or that of 3D Secure (for example : " Failed secure connection " or " Google Chrome can not display this page "), it must be verified that your search engine (Google Chrome, Mozilla Firefox, Internet Explorer, Safari) is used in its most recent version ; otherwise it will be necessary to carry out the last update.

Payment Terms

Payment of the goods is entirely due upon order, either credit card (Visa, MasterCard) or bank transfer to the account of Art & Excellence.

Payments are only made in Euro. The other currencies (Dollar, Swiss Franc, Yuan, Pound Sterling) are given as an indication. For countries whose currency is not the Euro, you will have to rebasculate your basket in Euro before your payment.

No payment may be postponed without our prior agreement. Please note we cannot be held responsible for any commission or banking charge applied by your issuing bank. Foreign exchange fees are charged to customers.

An invoice in Euros (Total Tax Included in UE and No Tax outside UE) will be issued by Special Wine and sent to the customer on the email address provided when creating the account.

For professionals in European Union with a valid VAT number : just enter the name of your company and your VAT number when you register, then choose your country name HT (ex : Italy Pro excl. Tax), so you will be invoiced excluded Tax (HT) in accordance with the legislation (Article 262 ter I 1° of CGI or Article 138 of Directive 2006/112/CE).

For exports : the invoice is automatically excluded Tax (HT), in accordance with the legislation (Article 262 I 1° of CGI).

Credit Card

Payments made on the website site “Special Wine” are entirely secure. For the management of credit card fees, Special Wine uses the solution “Payment Safe” by the group Société Générale (Atos) : SOGENACTIF. The company doesn't know the reference of client's credit card. These data are encrypted via SSL (Secured Socket Layer) and pass directly through the secure server SOGENACTIF. All banking information you provide are neither stored nor visible on the internet. Special Wine guarantees the confidentiality of your data.

IMPORTANT : Payments by credit card are Limited to € 6,000 by 24h and € 9,000 by 48h. For higher amounts of money, payments must be made exclusively by bank transfert. For any particular order (high amount,...), please contact us.

3D Secure System

In addition, we chose the option of secure payment “3D Secure”. Visa and Mastercard have created the 3D Secure standard to protect you against fraudulent use of your credit cards during an online purchase.

When you have completed information about your credit card, you are redirected to the website of your bank, on which you are asked to authenticate in order to secure the transaction and validate the regulation of your purchases. Your bank verifies that you are the rightful owner of the card.

You will receive, in the vast majority of cases, an identification code transmitted by the bank as an SMS. It is essential to communicate with your bank about your mobile phone number.

We draw your attention to the fact that without this phone number, you can not receive the authentication code to finalise your order.